The code sets out a number of obligations including:

• A Service Quality Promise requiring plain and easy to understand information;
• Being receptive to suggestions and feedback;
• Communicating in a timely manner;
• Acting fairly and in a reasonable and ethical manner;
• Ensuring staff are appropriately trained;
• Providing terms and conditions at or before the time you enter a sale with the agent; and
• Complying with the ATAS Complaint Escalation process.

You can view the entire ATAS Code of Conduct here.