View guidance for travellers, including a message from our CEO and travel advice.

If I submit a complaint to ATIA can I also send it to a consumer protection agency or tribunal?

Yes, you can. That is one of your rights as a consumer. However, ATIA will not be able to proceed with an investigation of your complaint if it is under review by another agency or tribunal. Your complaint will be closed immediately once we know you have referred it elsewhere.

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Updated on 3 April 2025

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