I already accepted a refund after I complained to the agent or tour operator, but I don’t think it’s enough. Can I still lodge a complaint with ATIA?

Yes, you can. However, it is unlikely a further refund will be determined.

When you accept an offer, it is usually a full and final settlement of the matter. If it is established this has occurred, it is unlikely a further refund would be awarded to you.

If you have been made an offer but find it unsatisfactory, you should decline that offer and lodge a complaint with ATIA.

Even if you’ve received a refund, ATIA may investigate other aspects of your complaint that relate to the ATAS Code of Conduct.

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Updated on 4 March 2025

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