Many think this crew are only here to help with big medical emergencies. The evacuations, the high-cost claims, the big stories that make the news. While Cover-More’s emergency assistance does that all so well, it is the small, everyday differences that also help people when they are in a bind. Dive into how it works.
How it all works
Imagine having a squad of doctors, nurses, paramedics, and professional case managers at your beck and call 24/7. That’s Cover-More’s emergency assistance, run by World Travel Protection. They’re the real MVPs when you need someone in your corner during unexpected hiccups while travelling.
The team of specialists operate 24/7, 365 days a year from their dedicated Command Centres in Australia, Canada, the UK, and Argentina via Universal Assistance.
The hubs are impressive places, featuring advanced technologies, screens monitoring world events and travellers in real-time, critical incident meeting rooms, and plenty of conversation. Quiet moments are rare in these active places, and they buzz with the sounds of problem-solving nonstop.
A simple call to Cover-More’s emergency assistance numbers will kick our support teams into gear. You can streamline the support process by having your policy number and a reachable phone number handy when they make the call.
The Cover-More App makes it easy to reach Cover-More with the emergency assistance numbers available at the touch of a button. If you haven’t downloaded the App, the emergency numbers are also listed on your policy documents and online via our website.
Wondering how our emergency assistance can lend a hand?
Navigate medical needs
Cover-More’s emergency assistance can help the most suitable medical facility, keep tabs on your care, and even settle bills directly with the hospital for approved claims. Cover-More is all about reducing medical bill stress in times of need.
Communicate certainly
The Cover-More emergency assistance team can help in various languages. Case Managers can keep you and your nominated families updated on the progress of your case. Please note that we would need signed authority from you to be able to share information with nominated family or friends.
Bring them back home safely
Whether it’s figuring out the best time to move someone who has been injured or is sick, arranging their smooth return with a doctor or nurse on board, or getting you out of a dicey situation, the Cover-More emergency assistance can help.
Travel more, worry less
Lost passports, jumbled travel plans – we’ve all been there. The Cover-More emergency assistance team can work with you to help you navigate the chaos of lost or missing money, travel documents, and passports so you can continue your travels without too much disruption.
Provide telehealth
Getting to a doctor isn’t always easy while travelling, so Cover-More’s emergency assistance can refer you to their convenient virtual care service of virtual doctors (who can offer remote medical advice and even prescribe medications if necessary). Quite a handy service if you want to get back to your holiday in a hurry.
Your next holiday will likely go off without a hitch, but if you encounter a bump in the road –big or small – our Cover-More emergency assistance team is here to help.
Limits, sub-limits, conditions and exclusions apply. Insurance administered by Cover-More (NZ) Ltd, underwritten and issued by Zurich Australian Insurance Limited (ZAIL) incorporated in Australia, ABN 13 000 296 640, trading as Zurich New Zealand. Consider the Policy Brochure and wording therein before deciding to buy this product. For further information see Zurich New Zealand’s financial strength rating. © 2023 Cover-More (NZ) Ltd.
